Shipping & Return Policy

​

Effective Date: 01/01/2025
Last Updated: 02/10/2025

1. Order Processing

• Orders are processed within 2-3 business days (excluding weekends and holidays) after payment is received.

• You will receive a confirmation email with tracking details once your order has shipped.

• Orders cannot be modified or canceled once they have been processed.

2. Shipping Options and Costs

• Free Shipping: Available for orders within the continental U.S.A.

• Standard Shipping: Orders outside the continental U.S.A. (e.g., Alaska, Hawaii, Puerto Rico) and international shipments will be charged based on destination and carrier rates.

• Expedited Shipping: Available at an additional cost for domestic and international orders.

• Shipping costs and estimated delivery times are displayed at checkout.

3. International Shipping

• We offer worldwide shipping; however, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• Delivery times may vary based on location and customs processing.

• We are not responsible for delays due to customs or international shipping carriers.

4. Potential Service Interruptions

• Delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier issues.

• If a package is lost or delayed beyond the estimated timeframe, please contact us at info@pslovelucyonline.com

5. Returns & Exchanges

• Due to hygiene reasons, all lingerie and intimate apparel sales are final and cannot be returned or exchanged.

• For loungewear and leisurewear, returns are accepted within 14 days of delivery if items are unused, unworn, and in original packaging.

• Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

• To initiate a return, please contact us at info@pslovelucy.com with your order number and reason for return.

6. Refund Policy

• Refunds are processed within 7-10 business days after receiving the returned item(s).

• Refunds will be issued to the original payment method. Shipping costs are non-refundable.

• If you receive a defective or incorrect item, please contact us within 5 days of delivery for assistance.

7. Contact Us

If you have any questions regarding our Shipping and Returns Policy, please contact us at info@pslovelucyonline.com