Refund Policy

A legal disclaimer

Effective Date: [01/01/2025]
Last Updated: [02/10/2025]

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 Refund Policy (Texas Law Compliance)

• General Refund Policy: Refunds are processed within 7-10 business days after receiving the returned item(s).

• Refunds will be issued to the original payment method. Shipping costs are non-refundable.

• If you receive a defective or incorrect item, please contact us within 5 days of delivery for assistance.

Texas-Specific Refund Rights

• Under Texas law, retailers are not required to offer refunds or exchanges unless the item is defective, falsely advertised, or not delivered as promised.

• If an item is defective or misrepresented, customers are entitled to a refund, repair, or replacement, as per the Texas Deceptive Trade Practices Act (DTPA).

• We comply with Texas law by ensuring:

  • Clear refund policies stated before purchase.

  • Timely processing of refunds for defective or misrepresented items.

  • Customer support for refund claims via info@pslovelucy.com.

• Customers seeking a refund for a defective or misrepresented item must provide proof of purchase and photographic evidence of the issue within 5 days of receipt.

• Refunds will be denied for items that are damaged due to customer misuse, failure to follow care instructions, or normal wear and tear.

7. Contact Us

If you have any questions regarding our Shipping and Returns Policy, please contact us at info@pslovelucyonline.com